Service Advisor
Midas BARSTOW 1171 Midas BARSTOW 1171 Victorville, CA Victorville, CA Full-time Full-time $65,000 - $120,000 a year $65,000 - $120,000 a year 1 day ago 1 day ago 1 day ago
Benefits:
Bonus based on performance Competitive salary Employee discounts Free uniforms Paid time off Signing bonus Training & development Big Bonus Alert at Midas Victorville! Snag a $5,000 sign-on bonus after 6 months of stellar service.
Got a Star Referral? Refer a match, and pocket $1,000 when they hit their 6-month mark! Terms apply.
Commitment matters.
Let's drive success together! Service Advisor - Automotive Overview:
Are you passionate about cars and providing top-tier customer service? We're in search of a Service Advisor to be the bridge between our valued customers and our talented technical team.
As the first point of contact for our customers, you'll play a pivotal role in ensuring their needs are understood and met, while maintaining the reputation and standards of excellence at Midas Victorville.
- Key
Responsibilities:
1.
Customer Interaction :
Greet customers promptly in a courteous and professional manner.
Listen to customers' descriptions of vehicle issues, asking clarifying questions as necessary.
Initiate repair orders (RO) with a clear, detailed description of the customer's concern.
2.
Service Recommendation :
Interface with the technicians, understanding the issues diagnosed.
Advise customers on necessary/suggested services and explain the value and benefits of each.
Provide accurate estimates for work, including parts and labor costs.
3.
Salesmanship :
Promote and sell services, products, and features available to customers.
Address customer objections with persuasive rebuttals and turn inquiries into appointments or sales.
4.
Appointment Management :
Schedule service appointments and make follow-up calls to ensure customer satisfaction.
Inform customers of the progress of their vehicle and notify them promptly upon completion.
5.
Documentation and Compliance :
Ensure service documentation is completed accurately for each vehicle, adhering to company and regulatory standards.
Handle customer payments and ensure all transactions are processed accurately and securely.
6.
Continuous Learning :
Stay updated with the latest training, service offerings, and industry developments.
Attend workshops and training sessions as required.
-
Qualifications:
Proven experience as a Service Advisor or similar role, preferably in the automotive industry.
Exceptional communication and sales skills.
A keen eye for detail and a commitment to accuracy.
Strong organizational and multitasking abilities.
A deep understanding of automotive services and products.
Ability to handle high-pressure situations with grace and professionalism.
Knowledge of automotive software or CRM systems is a plus.
- What We Offer:
At Midas Victorville, you'll be part of a collaborative team that values your insights and dedication.
We offer a competitive compensation package, ongoing training opportunities, and a fast-paced, dynamic work environment.
Elevate your career as you ensure every customer drives away satisfied.
Join us and drive the future of automotive service!.
Estimated Salary: $20 to $28 per hour based on qualifications.
Benefits:
Bonus based on performance Competitive salary Employee discounts Free uniforms Paid time off Signing bonus Training & development Big Bonus Alert at Midas Victorville! Snag a $5,000 sign-on bonus after 6 months of stellar service.
Got a Star Referral? Refer a match, and pocket $1,000 when they hit their 6-month mark! Terms apply.
Commitment matters.
Let's drive success together! Service Advisor - Automotive Overview:
Are you passionate about cars and providing top-tier customer service? We're in search of a Service Advisor to be the bridge between our valued customers and our talented technical team.
As the first point of contact for our customers, you'll play a pivotal role in ensuring their needs are understood and met, while maintaining the reputation and standards of excellence at Midas Victorville.
- Key
Responsibilities:
1.
Customer Interaction :
Greet customers promptly in a courteous and professional manner.
Listen to customers' descriptions of vehicle issues, asking clarifying questions as necessary.
Initiate repair orders (RO) with a clear, detailed description of the customer's concern.
2.
Service Recommendation :
Interface with the technicians, understanding the issues diagnosed.
Advise customers on necessary/suggested services and explain the value and benefits of each.
Provide accurate estimates for work, including parts and labor costs.
3.
Salesmanship :
Promote and sell services, products, and features available to customers.
Address customer objections with persuasive rebuttals and turn inquiries into appointments or sales.
4.
Appointment Management :
Schedule service appointments and make follow-up calls to ensure customer satisfaction.
Inform customers of the progress of their vehicle and notify them promptly upon completion.
5.
Documentation and Compliance :
Ensure service documentation is completed accurately for each vehicle, adhering to company and regulatory standards.
Handle customer payments and ensure all transactions are processed accurately and securely.
6.
Continuous Learning :
Stay updated with the latest training, service offerings, and industry developments.
Attend workshops and training sessions as required.
-
Qualifications:
Proven experience as a Service Advisor or similar role, preferably in the automotive industry.
Exceptional communication and sales skills.
A keen eye for detail and a commitment to accuracy.
Strong organizational and multitasking abilities.
A deep understanding of automotive services and products.
Ability to handle high-pressure situations with grace and professionalism.
Knowledge of automotive software or CRM systems is a plus.
- What We Offer:
At Midas Victorville, you'll be part of a collaborative team that values your insights and dedication.
We offer a competitive compensation package, ongoing training opportunities, and a fast-paced, dynamic work environment.
Elevate your career as you ensure every customer drives away satisfied.
Join us and drive the future of automotive service!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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